ACD System with Skills-Based Routing

Syteg ACD System with Skills-Based Routing

Key words: skills-based routing, ACD System, inbound call.

Use Call Routing

Syteg ACD System with skills-based routing is used for customers` convenience with the aim to handle each caller in an efficient and appropriate manner. Syteg ACD system is easy-to-use and offers great help in the process of receiving inbound calls. Our inbound call center provides customers with flexible options using ACD Queues and Skills-Based Routing to maximize business results handling inbound call traffic. Callers may be sent to voicemail in case when all call center agents are unavailable and there long queues. During this on hold time customers can listen to music or different announcements and advertisements what makes waiting time not so boring and help reduce abandoned calls. Syteg ACD system with Skills-Based Routing distributes calls to agents is based on round robin, longest waist time, min call handled and other while distributing calls to agents.

A Seamless and Consistent Experience

Syteg ACD system with Skills-Based Routing technology is designed to satisfy customers` needs and demands utilizing a seamless and consistent experience staying in touch with each of your callers. Routing inbound traffic to agents you may be sure that Syteg seamless and consistent experience cares and handles all your company`s objectives and demands.

Get More Information about Syteg ACD System

Syteg is an established well experienced telecommunicating company and knows how to provide top quality services to the public using different valuable resources. ACD system with Skills-Based Routing may be very helpful to handle your inbound calls using new technologies and services. You are encouraged to browse Syteg web site and download all the necessary information, which are available on our web site pages.

What is ACD?

Automated Call Distribution (ACD) is an essential telemarketing tool which serves to handle distribution of inbound calls from your virtual phone system between all available forwarding numbers. This is provided by installing ring groups and providing call forwarding numbers for your company, including employees and different departments. This service may significantly improve your business.

Syteg ACD system and Skills-Based Routing can help in providing better opportunities to make successful sales. Using ACD system each sales person will be available to have an access to round robin call rotation that allows each salesperson to receive an appropriate amount of inbound calls. The more calls are forwarded through the ring group the better result of sales process would be.

Working in a team may affect on your better business productivity because some of the team members who are more experienced may influence less experienced employees. Here you can use skills-based and give such individuals more of the load. Specifying a grace period between calls you may distribute every forwarding call of the number list starting from its top.

You can also have an advantage to set up and use simultaneous ring for a call forwarding extension in case one-at-a-time call rotation does not suit you. This kind of distribution like simultaneous ring is a good solution for your better work. You can find more information about ACD system and Skills-Based Routing on our web site.