To begin with, you hardly ever need toll-free services alone, without any value-added options and continuous technical support. Buying a long-distance services package without any quality assurance policies is both unfeasible and costly. You definitely need certain network reliability guarantees, without which even the most advanced call center operations lose their value. As a result, at times, you are willing to pay more for the minute of long-distance services, when you know that your services provider will also agree to manage your network, depending on your traffic needs. At times, you are willing to pay more, when you know that your call center provider will offer additional services, such as call routing, thus making your life much easier.
Things that you will definitely need to provide quality call center services.
For example, you may wish to hold calls, rather than queue them through your ACD. Or you may wish to park the calls you get within your carrier network and be able to define which of your ACDs or call centers has free agents to answer the call. In the world of technologies, everything is possible. You only need to make the right choice, which often appears to be an unachievable task. The most sophisticated call center services you seek, the more likely that you will need to go beyond your virtual office capacity and ask someone else to assist you. However, even if you have to go beyond the direct network carrier, you can also have some of your basic functions fulfilled by them.
Network carriers do not stop. They constantly evolve and experiment with their services and technologies. The results of these experiments are mostly mixed, but they also have the potential to raise the overall efficiency of the long-distance services provided. For example, transaction processing can help you to automate your call center functions. It is like having your operations outsourced to an external company: however, there is no one outsourcing your functions, as everything is performed automatically.
Do not forget that many call centers and virtual office receptionists motivate you to buy additional, advanced services that justify their price. You don’t really have time to think on whether these services are needed and how they can be used to benefit your operations. This is mainly because all call centers work like huge consumers of telephone minutes, and the more consumers keep their lines busy the better off they become. Also, remember that most long-distance services offered by different call centers are pretty much identical: they are all inexpensive, reliable, and professional. They all are easily available to customers all over the country, and the only factor that keeps you from changing the carrier is the amount and complexity of additional services offered by these carriers. These advanced services keep you hooked on one particular company. Most probably, in the nearest future, additional services will become a matter more important than getting quality transmission minutes. Advanced services will become more important in the world of packetized services and new long-distance telephone lines that zero the costs of switching from one call center to another. All these things once again confirm the complexity of choosing the most appropriate toll-free service.