It has always been one of the priorities for customer-focused companies to effectively manage outbound calls and ensure the security of transferred information. The importance of this aspect in today's business environment can hardly be overestimated as it brings more opportunities to improve the agents' performance and exceed expected earnings.
Extending your client base is one of the toughest challenges every call center faces sooner or later. This is when predictive dialer can be a great tool to help you successfully overcome that challenge. With this application customers do not have to wait for a long time when their call will be answered. The agents on the other hand can focus directly on performing their primary duties well.
Predictive dialer application
Predictive dialer application provides new opportunities that you have never had before; with the help of this application you will be able to foresee the availability of agents, determine the number of required calls, and approximate time necessary to reach the customer. All of the key figures will be kept up to date to guarantee the best performance as well as to ensure compliance with all relative regulations. You may not have thought about it this way, but predictive dialer can increase the productivity of your call center agents in way that you would not expect. Syteg's predicive dialer is a hosted-on-the-cloud software, which means it is extremely easy to set up and use. This solution can prove to be particularly useful to any kind of business that seeks to increase productivity. You do not have to pay extra money for the features that you do not use; one of the benefits of this software is that it is payable on demand.
Predictive dialing is a computer-aided telephone technology designed for call centers to extend their potential and enable them to make a greater number of calls. It is an alternative to common automated dialers that do not allow calls classification. Predictive dialers on the other hand are capable of transferring only actual live connections excluding all the disconnected calls.
Syteg's predictive dialers
Our predictive dialers can adjust the dialing rate in accordance with the availability of your agents and average period of time necessary to reach a customer. This is all done through computing. All the calls will be monitored, analyzed, while some of them can be discarded, based upon the given parameters. Predictive dialer also determines whether it is better to call repeatedly in order to reach a customer or delegate it to the agent who will do this manually.
The more agents use the predictive dialing system, the more accurate timing and predictions it provides. The results of a recent study on this issue have demonstrated that using predictive dialers can increase call center's productivity by 300%.