Introduction

Almost everything is ready and we are waiting to move our servers to new collocation. As soon as we finish this process we’ll be ready to go and to open our service to everyone. Finally!!! But before we’ll do this and while we are in a process of setting everything I decided to open this blog where I will describe all process of making this product and actually introducing all the features to our viewers.  We are still haven’t have a complete tutorial for the system and I see this blog as the first introduction of the SSP. Even though the opening date was scheduled on January because of different technical issues and complicated business relations the premier was postponed till the mid of a fall 2013. So here we go, let’s start our journey.

Before I will start to explain the whole idea and process of making this product I want to let you know that in this blog I will explain everything as new user which doesn’t know anything about the product. Even though the whole idea was created by me it’s been almost 6 month since the product was in testing mode and was analyzed and reviewed by our tech department while in parallel with developing programmers. Through this period of time I was busy with my other business and didn’t have time to work with my creation. Therefore, the complete version of Syteg SSP is quite new for me and while I’ll be writing this blog I will rediscover the full potential of our system.

Let me start from the beginning…

Application Development Software

Setting up a voice processing system that will perform exactly what you need and want can be frustrating. Namely due to this reason, call center managers that have computer expertise sometimes prefer developing their own custom systems using a PC, … Continue reading

Automated Attendant

Automated attendants are elements of voice processing systems that receive calls from customer, play specific recorded messages for menu options and direct the caller to necessary extension or selected menu option. Automated attendants are of special use in call centers … Continue reading

Announcers for On-hold Messages

The essential element of the VioP suite is announcer, which answers an incoming call from customer by playing a pre-recorded message.  There are digital announcers that use a computer chip to store the message, while tape systems similar to answering … Continue reading

Fundamentals of Voice Processing. Basics

Customers demand not only quality, but also convenience. They request necessary information and require special attention towards them. Quite often customers will reach a company on convenient for them timetable, which will not necessary coincide with company’s working hours. Voice … Continue reading

Main Aspects to Search For

There are five primary features that the company wants to add to its calling center by implementing CTI. Of course, there are lots more and the list of requirements is constantly growing since IT industry is constantly developing. After detailed … Continue reading

The way to make it work

There are different ways to install CTI. They could be both right and wrong. That is why various aspects need to be reviewed in order to make them function properly. Internally directed plan is one of the main elements to … Continue reading

CTI Components

Making all pieces of CTI system work together properly requires high-scale synchronization and integration of products and vendors at all levels. Basic hardware and conjunctive elements make the bottom layer of CTI system. The essential conjunctive elements include voice and … Continue reading

Usage of Computer Telephony

Interactive voice response system is the front-end of the computerized business phone system, which logs recorded responses to callers. The system allows using computerized self-service application to inform the customers, decreasing time required for live agent’s help, and lowering company’s … Continue reading

Scope of CTI

The tentative solutions offered to PBX system vendors to open up their phone switches turned out to be a beneficial set of technologies. It was achieved partly due to high need to adopt common technical standards for both vendors and … Continue reading