The least thing you have to worry about is call centers located outside of big cities. There is plenty of space for call centers that can be easily customized in accordance with one's specific needs and requirements.
The thing you have to look for greatly depends on the type of call center you want to establish and the relation of the center to the rest of services you plan to provide. For instance, the culture of company will determine the chances of a call center to add seats, maybe doubling or even tripling in its size. As another option, the company can be inclined to creating a big number of centers and keeping them small in size. Both methods have their advantages but external factors are more important than internal.
Most people prefer to stay away from creating call centers in big cities like Los Angeles or New York because of incredibly high office space cost and taxes. Nowadays, despite such high costs, call centers in big cities as well as in their suburbs become more and more popular due to the development of some businesses. For instance, some companies related to the financial services wish to locate their call centers close to their corporate headquarters and trading desks, especially when the main task of the call center is to respond to inbound calls and email inquiries.
That is why a lot of people have started to realize that call centers in big cities can generate a lot of job opportunities (New York is the exception — this city has never met a burdensome tax regulations). The so called “enterprise zones” are places which are ready to abate taxes or simply incentivize to allow different types of businesses to open at cost which is lower than usual, under the condition that they are ready to employ a certain quantity of people.
Real Estate Balance
Whereas it is a very important aspect as it can positively influence one's busines performance, people who create their call centers have to find a balance between the advantages offered by “enterprise zones” and higher costs of urban telecom services, and possibly defective educational systems.
There is another thing you may need to consider. Will the environment contribute to the effective job performance? After all, you are making an attempt to employ and certainly retain hundreds of workers, trying to keep low turnover. Consequently, security and safety are real issues too. And along with this providing amenities at low prices and attracting more people who would want to stay is another important aspect that will have a great impact on one's business development.