Syteg SSP

Interactive Voice Response (IVR)

Small and mid-sized businesses are believed to be the foundation for successful economics. This is why the governments of many countries around the world implement policies to encourage the development of such enterprises. These businesses often use virtual office applications to manage their contacts easily and at a minimum cost. However, despite the growing number of small firms, customers still believe that working with a large company is more reliable. Small and medium businesses on the other hand do everything they can to create an image of a big corporation because they understand that customers prefer larger companies. Using a virtual office receptionist has become a common instrument of promoting company's image in today's fast-paced business environment. Customers who call a small or medium company and interact with a virtual office receptionist have a feeling, that there are hundreds of employees working in the office, trying to deliver superior customer service to clients. As a matter of fact, small businesses do not need to hire thousands of office employees to create an image of a huge enterprise. All they need to do is to have a well-developed virtual office system and Interactive Voice Response (IVR), which will help them create its image of a large and successful business.

Sound bigger with Syteg's IVR service

Why use Syteg’s Interactive Voice Response (IVR)? The answer is pretty simple. First, Syteg is acknowledged leader in the virtual office industry. We have experience and technical capabilities to make your virtual office operate smoothly and for the benefit of your customers. Second, you can use Interactive Voice Response (IVR) service to expand the communication capacity of your business, especially if you work in the mobile operations setting. With our IVR service you will actually have a small PBX system running. This system will accomplish two things: first, Interactive Voice Response (IVR) will make your company sound bigger and, second, it will be able to connect customers to the right agents so that one's specific issue could be addressed effectively.

Managing thousands of calls per day

Despite the rapid advancement of virtual office systems, it was not always that way. For many years small and medium businesses had to spend considerable costs because of numerous phone calls they made and received on a daily basis. A virtual office receptionist alone could not resolve the ongoing technical concerns. Only with Interactive Voice Response (IVR) businesses were finally given a chance to manage their processes more effectively. Interactive Voice Response (IVR) is the most recent innovation that has been designed to overcome the technological complexities that negatively affected small and medium businesses.

Our Interactive Voice Response (IVR) system is better than the majority of technical solutions available within the online market, since with Syteg you can also get a wide range of additional features. With Syteg’s Interactive Voice Response (IVR) your customers will be satisfied with your services, this will automatically increase customer retention rate. Syteg’s Interactive Voice Response is developed according to dial plan, which allows effective access to specific telephone networks for quality telephone calls.

You can surf our website to find more resources on our virtual office or call us to get more detailed information!