Time is one of the most valuable resources and you may want to use it wisely. The same thing is with your potential or existing customers - most of them don't want to waste their time. However, there are people who don't think time is a valuable resource - they are those who can call you day and night without any specific cause. There also may be some advertising calls you do not want to devote your time to. Free advanced call screening service will be able to help you to efficiently manage your inbound calls as you will be able to identify who is calling and why before answering. Using this service you will be able to improve your First Call Resolution and to reduce operational costs.
Having studied the market, we understand that there may be undesirable advertising or other calls to your toll-free numbers which can slowdown your system. In order to save your time and energy as well as to protect your company from undesirable calls, you may want to consider using advanced free call screening service from Syteg.
What is Call Screening?
Call Screening features allow businesses to effectively utilize the information about the callers and products. With Syteg calling features there will be no need to repeat the same information all over again; free call screening service has been designed to improve the productivity of your call center agents and save time and energy of your customers. Your operators will also save their time, because there also won't be a need to re-enter information many times. Before forwarding a call a speaker is supposed to tell his name first. When answering the phone this name is played back to the listener that allows one to answer the caller in a polite and friendly manner. The speaker may or may not name himself/herself, but it is not really important to the listener since the one will be able to see the name on the screen.
With free advanced call screening service you may check the callers' list and choose those whom you want to talk to. This system also enables you to select the callers that should be forwarded to the voicemail when they call you. When you see the list of callers you may not only choose whom you want to talk to, but also you will have an opportunity to provide requested information very quickly. You can set up and change call screening settings through Syteg's Control Panel to match your specific needs. You can choose to be connected to the call from the VIP customer, while prioritizing all of your calls, since you will be able to see who is calling. There are different extensions to screen all your calls - you can tune up this application in accordance with your needs.
Call screening feature of Syteg SSP enables operator identify callers’ details even before he answers the call, it also displays history of the calls as well chat and e-mail history. Call screen phone service is important application to any business regardless of the size and number of customers.
By leveraging Syteg call screening features the callers will be more satisfied with the service you provide since they won't have to repeat not only their name but any other required information. We do our best to satisfy our customers and turn each interaction into a success. Syteg call center services allow your operators to work with more enthusiasm while utilizing call screening features. Syteg SSP has specially been designed to integrate computers and traditional telephone systems into one effective communications platfrom. We can offer a wide range of services and applications that will be able to improve certain areas of your business performance. You can select only those tools that you think your business needs without spending your resources on the things you don't really need.
Recognize your caller right away
Syteg call screening application collects all customers' data and personal information including name, position, and the field of occupation. Call screening can identify a person with whom you will talk helping you to provide excellent customer support in a polite and friendly manner. Our call screening service could be very handy in your office as well as at home. Moreover, you can use it without any fees.
Call announcement is another effective tool that will help you in your interactions with customers to provide comprehensive support to your callers. Along with advanced call screening service, call announcement tool can be very helpful too. By using this feature you can create an audio recording file when you answer the phone. It could be very instrumental when you want other people to listen to the conversation, which will allow you to answer several extensions using just one phone.
Another free great tool that we offer is called call whisper service. This tool can request a caller to introduce himself/herself before forwarding a call. Most of the customer-oriented companies have been using this tool for years and it is hard to imagine that once there was a time when they did not have it.
If you still hesitate whether you should have the aforementioned free features in your system or not, please, contact our office for more information.